Refund policy
How to request a return:
To start a return please contact us at contact@snoozeband.co.uk with your order details and the reason for the return. We'll send you instructions on where to send your package.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a refund.
Please ensure the product is in its original packaging, including the instruction booklet and the charging cable. You will be responsible for paying the shipping costs for returning your item.
Returning Bundles & Buy 1, Get 1 50% Off
When returning items purchased with bundles or Buy 1, Get 1 50% off discounts, unless you return all items from the bundle you will be charged full price for the items that you decide to keep (at individual retail price) and only be refunded for the difference of returned item/s (at their bundle price).
If all items from the bundle are returned then you will be refunded for 100% of the total cost you paid for that bundle.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.
Please include a clear picture of the damaged, defective or wrong item, and include your order number and name.
Exchanges
You have 30 days from the date of delivery to request an exchange for another Snoozeband model. Please contact us at contact@snoozeband.co.uk with your order details to facilitate the exchange.
Returns
We will notify you once we have received, inspected, and confirmed your return. You'll be automatically refunded your original payment method within 10 business days upon receipt of the returned item. Please remember it can take some time for your bank or credit card company to process the refund.
Warranty
At Snoozeband we stand behind the quality of our products. Should you encounter a manufacturing defect, let us know within 1 year of purchase and we will exchange your Snoozeband for a new one, free of charge.